Mazda CX-3: Audio Set [Type A (non-touchscreen)] / Troubleshooting

Mazda Bluetooth® Hands-Free Customer Service

If you have any problems with Bluetooth®, contact our toll-free customer service center.

U.S.A.

Phone: 800-430-0153 (Toll-free)

Web: www.mazdausa.com/mazdaconnect

Canada

Phone: 800-430-0153 (Toll-free)

Web: www.mazdahandsfree.ca

Mexico

Center of Attention to Client (CAC)

Phone: 01-800-01-MAZDA (Toll-free)

Web: www.mazdamexico.com.mx

Bluetooth® Device pairing, connection problems

*1 Setting which detects the existence of a device external to the Bluetooth® unit.

NOTE

• When the OS of the device is updated, the pairing information may be deleted. If this happens, reprogram the pairing information to the Bluetooth® unit.
• If you pair your phone which has already been paired to your vehicle more than once in the past, you need to delete “Mazda” on your mobile device. Then, execute the Bluetooth® search on your mobile device once again, and pair to a newly detected “Mazda”.
• Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and on the vehicle.
• If Bluetooth®-enabled devices are used in the following locations or conditions, connection via Bluetooth® may not be possible.
  • The device is in a location hidden from the unit such as behind or under a seat, or inside the glove compartment.
  • The device contacts or is covered by a metal object or body.
  • The device is set to power-saving mode.
• Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and Bluetooth® audio. For example, device A can be connected as a Bluetooth® Hands-Free device and device B can be connected as a Bluetooth® audio device. However, the following may occur when they are used at the same time.
  • The Bluetooth® connection of the device is disconnected.
  • Noise occurs in the Hands-Free audio.
  • Hands-Free operates slowly.

Voice recognition related problems

Regarding problems with calls

Other problems